A pharmacist explains a medicine to a smiling woman at the counter while she looks at her smartphone.

Expanded services of our supplemental insurance

Pharmacies – Healthcare Advice

Advice from our experts at over 400 pharmacies
Help with medications and services
Affordable alternative to a doctor visit
More details
Calculate the premium now

Key points at a glance

  • Competent service: At over 400 pharmacies, including Sun Store, Amavita, Coop Vitality and TopPharm, you can rely on the extensive training and expertise of the pharmacists.
  • Longer business hours: Take advantage of the practical business hours and come by when it best suits you.
  • Co-pays: We help cover the cost of consultations, check-ups and much more.
Calculate the premium now

Individual product details: benefits overview and contractual provisions.

Healthcare advice at your pharmacy

As an AXA customer with supplemental ACTIF, PLUS or COMPLET outpatient insurance, you can benefit from our extensive range of healthcare solutions offered in collaboration with selected pharmacies.  “Pharmacies – Healthcare Advice” includes consultations, check-ups, vaccinations and more. We will help cover the cost of these services available to you at over 400 Sun Store, Amavita, Coop Vitality and TopPharm (in German) pharmacies.

Here’s how it works:

For medical conditions such as conjunctivitis or cystitis, you do not necessarily have to contact your general practitioner or Telmed. A pharmacy can also assist you. Pharmacies-Healthcare Advice takes place in three steps:

  1. Walk-ins are welcome at over 400 pharmacies or you can set up an appointment. The extended business hours let you make an appointment during off-peak hours, such as after work.
  2. Experienced pharmacists are ready to listen to your problem and provide you with personalized advice.
  3. Based on your discussion, the pharmacist can offer you preventive check-ups and will assist you if your case is serious. If necessary, you can also get your prescription drugs without a prescription from a doctor.

And the best part? AXA will cover part of the costs. The following benefits are covered for AXA customers with supplemental outpatient insurance:

A table with an overview of the services offered as part of pharmacy health advice.

Overview of Pharmacies – Healthcare Advice services

For all preventive medical measures, AXA will pay up to a total of CHF 600 for COMPLET or CHF 500 for ACTIF per calendar year.

FAQ for Pharmacies – Healthcare Advice

What medical conditions can a pharmacist help you with?

Your pharmacist can help you identify and treat a large number of complaints and issues that would normally require a doctor visit. This includes conditions such as bladder infections, conjunctivitis and sore throat, as well as vaccinations and minor injuries. They can help you choose the right medicine and they will explain any possible side effects and interactions. But if you are extremely ill or have been sick for quite some time, then you should see your doctor.

Where can I make use of Pharmacies-Healthcare Advice near me?

You can use Pharmacies-Healthcare Advice at the following pharmacies (all links in German):

Why is it a good idea to go to your pharmacist first?

There are several reasons why you should see your pharmacist first:

  • Cost of visit to doctor vs. pharmacist: Oftentimes a visit to your pharmacist is a much more affordable solution than a doctor visit. 
  • Competence due to years of training: Pharmacists have a thorough college education, which includes extensive experience and in-depth knowledge. They can draw on this background to provide qualified advice and support.
  • Longer business hours and shorter wait times: Pharmacies are open longer hours than most businesses so you can visit when you have time. And wait times are generally shorter, which means you get help quicker when you really need it.

Blog article on the topic of health

Save on health insurance premiums: 10 tips

Healthcare costs in Switzerland are continually rising, which is also driving up health insurance contributions. But how can you save on health insurance premiums?

Read the blog

Pregnancy and birth

For parents-to-be, holding a positive pregnancy test in their hands marks the start of an exciting time, but also one filled with unanswered questions, such as: What will the insurance company pay for?

Read the blog

Complementary medicine

When conventional medicine no longer helps, complementary medicine often does. We present the five most popular methods and explain when they can help and which ones health insurers will pay for.

Read the blog