A man is talking on the phone next to a parked car with the hood open, while a child is looking curiously into the engine compartment.

Immediate help when your car breaks down

Roadside assistance with lots of extras

Available 24/7 and we’ll get you back on the road within 1 hour
Organization of a paid rental car
Food and lodging costs included
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The Roadside Assistance add-on module for AXA car insurance offers a whole lot more than just towing: AXA will organize and pay for a rental car, have your car towed back to Switzerland and pay for your food and lodging. AXA gets you back on the road in just one hour.

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A minor breakdown causing major expenses?

It’s annoying when your car breaks down, but generally it can be taken care of quickly. AXA Roadside Assistance will help you get back on the road within an hour. But what about when you’re on a well-earned vacation? Hotels, restaurants and rental cars can quickly add up. Good thing you have AXA Roadside Assistance to help you out in situations like these. The example below shows how we help so you can get back to enjoying your vacation and leave your car troubles behind. 

Despite a breakdown, the Hauser family drives to Tuscany: Departure, breakdown, hotel, rental car, arrival. Costs of towing and taxi are covered by AXA.

Roadside assistance with great extras

We offer you lots of additional services because we are there to help when you need us.

  • Contact us any time day or night wherever you are  
  • We will get you back on your way within one hour 
  • We can organize a courtesy car if you need one
  • We cover the additional costs of onward transportation of up to CHF 500 per person
  • Up to CHF 500 per person in meal and lodging costs owing to a breakdown are included
  • Towing your vehicle to the repair shop of your choice if it cannot be repaired where you broke down
  • Friendly and competent advice 

What should I do if my car breaks down?

Call AXA first – any time day or night! In Switzerland call 0800 809 809, outside of Switzerland call +41 58 218 11 00. This is the only way to take advantage of all the services we offer. We organize the breakdown assistance and a rental car for your onward or home journey.  If there are no rental cars available, we turn to other means of transport.

What happens if my electric vehicle breaks down?

We can help you with this too. It’s not easy to push your EV to the nearest electrical outlet because EVs do not have a mechanical clutch. If your EV isn’t working, it could be because:

  • The traction battery is discharged and you will need a mobile charging station.
  • The starter battery is discharged even though the traction battery still has a charge. This is usually simple to fix.

In both cases, you are in good hands with AXA Roadside Assistance because we will be there right away to give you competent help. Only professionals know how to tow an EV correctly.

Car accident – what now? This checklist will guide you.

Do you know what to do in the event of a road accident? Our checklist contains all the important steps – in the right order.

To the checklist

Traffic rules abroad: What fines could you find yourself facing?

Road traffic laws in other European countries are sometimes even stricter than those in Switzerland. Take Italy for example: Driving with a blood/alcohol level of 1.5‰ can result in your car being subject to a forced auction.

To the traffic rules

Interview: Correct behavior for breakdowns on vacation

What points do I need to consider if my car breaks down abroad? Our expert Carlos Fresneda, Head of 24-hour Customer Service, provides answers to the most important questions.

To the interview